💸 Refund Policy – NetPayShop

Effective Date: 5 July 2025
Website: www.netpayshop.com

Thank you for choosing NetPayShop. We are committed to offering reliable digital services, IT consultancy, marketing solutions, and company setup support. This Refund Policy outlines the circumstances under which refunds are processed, the conditions that apply, and the categories that are non-refundable.

✅ 1. General Refund Principles

NetPayShop offers services that include—but are not limited to—payment gateway solutions, company formation assistance, digital marketing packages, email/SMS campaigns, and IT consultations. These services often involve upfront execution, third-party fees, and immediate digital delivery. As such, refund eligibility is limited and subject to strict conditions.

🚫 2. Non-Refundable Services

🛠️ A. Professional Services

  • IT consultation and infrastructure audits
  • Website or CRM setup
  • Email/SMS marketing campaigns
  • Custom software or API integrations

Once planning, consultation, or execution begins, the service is considered delivered, and no refund will be issued.

📢 B. Marketing Packages

  • Social media content creation
  • Ad campaign design or setup
  • SEO or brand awareness strategies
  • Lead generation and outreach services

Marketing efforts begin immediately upon order confirmation and often involve third-party costs (advertising platforms, tools, etc.). For this reason, all marketing services are final and non-refundable.

🧾 C. Company Formation Packages

  • Freezone and Mainland company setup
  • Trade license applications
  • Government and PRO service fees
  • Name reservation and notarization

Company formation involves upfront legal processing, document issuance, and regulatory filings. These services are governed by UAE authorities and once initiated, cannot be reversed or refunded.

🛒 3. Refund Eligibility for Other Cases

  • Duplicate Payments: Mistakenly charged twice for the same order.
  • Technical Failures: Checkout failure with no delivery of service/product.
  • Unauthorized Transactions: Verified payments made without your knowledge.
  • Product Not Delivered: Physical items not shipped within 14 days.

🕒 4. Refund Request Window

Refund requests must be submitted within 7 calendar days from the date of transaction. Requests made after this period will not be eligible unless legally mandated.

📝 5. How to Request a Refund

To request a refund, please contact our support team via email:

Please include the following details:

  • Full Name
  • Email Address used for the transaction
  • Order or Transaction ID
  • Date of Transaction
  • Reason for refund
  • Relevant documents/screenshots (if applicable)

Our team will acknowledge your request within 2–3 business days and may ask for additional information before processing.

🔄 6. Refund Process

If approved, refunds will be returned to the original payment method (card, bank transfer, or digital wallet). Processing time is typically 7–10 business days depending on your provider. A confirmation email will be sent upon refund initiation.

💳 7. Payment Gateway Fees

Transaction fees from payment gateways (e.g., card processing or bank transfer charges) are non-refundable—even if a full or partial refund is approved.

⚠️ 8. Exceptions and Right to Refuse

  • Requests made with fraudulent intent
  • Requests outside the refund window
  • Non-refundable service categories
  • Services already delivered as per agreement

We reserve the right to modify this policy at any time. Changes will be posted on this page with the updated effective date.

⚖️ 9. Jurisdiction

This policy is governed by the laws of the United Arab Emirates. All refund disputes fall under the jurisdiction of Dubai courts.

🤝 Need Help?

For any refund-related questions, please reach out to our support team:
📧 support@netpayshop.com
🌐 www.netpayshop.com