Cancellation Policy – NetPayShop.com
At NetPayShop.com, we strive to deliver top-notch services and seamless customer experiences. However, we understand that plans change. Below is our official cancellation policy outlining the time frame and conditions under which service cancellations may be considered.
🔁Cancellation Window
Customers may request a cancellation of their service order within 24 hours of purchase – provided that the service has not yet commenced or been partially delivered.
- ⏱️ 24-hour grace period applies from the time of purchase.
- ❗ After 24 hours, cancellation requests will not be eligible unless under exceptional circumstances.
⚙️Services Not Eligible for Cancellation
To maintain fairness and transparency, the following services cannot be cancelled once booked:
- Services that have already started or been partially executed.
- Marketing & promotional packages with ongoing or delivered components.
- IT development or design services where work has already begun or resources allocated.
- Customized or tailored packages developed specifically for the client.
✅How to Request a Cancellation
To request a cancellation, please send an email to:
- Email: support@netpayshop.com
- Include: Full Name, Order ID / Invoice Number, Service Purchased, Reason for Cancellation
Our support team will assess the request within 2 business days and notify you of the outcome.
🛑Exceptional Cases for Cancellation (Post 24-Hour Window)
- Duplicate payment or accidental multiple orders.
- Service delays exceeding 7 business days without prior communication.
- A documented error from our side (e.g., mismatched services).
❗Important Note:
Cancellations are not equivalent to refunds. For refund eligibility, please refer to our Refund Policy.
NetPayShop.com reserves the right to decline cancellation requests that do not meet the above criteria.
💬Need Help?
We’re always happy to assist. If you have questions about your order or our cancellation process, contact us via:
Email: support@netpayshop.com
